Billing and Collection Services

We perform our billing services directly on your practice management system using a secure connection. That way, you can monitor, review and follow up with any billing questions or issues without having to go off-site or purchase new technology.

In addition, our experienced team of account representatives will ensure that the process is both seamless and consistent with payor contracts.

• CBO management including a manager with authorities and responsibilities agreed upon in advance by EthosPartners and your physician group
• Payment posting to include denials and memos to accounts
• Scanning and archiving of EOBs for access by EthosPartners and client staff as necessary
• Claims and denial follow-up and appeals billing and collecting reports
• Patient balance phone calls and letters as agreed upon by EthosPartners and your physician group (generally two telephone attempts and two letters)
• Monthly reporting and communication to client administration regarding insurance claim resolution and cash applications, patient pay balances, and outstanding concerns and/or issues. (Ex: credentialing issues, contracting concerns, etc.)

Standard Key Indicator Reports
We will continue to use the VitalStats Electronic Consultant to provide management information on a monthly basis to support CBO operations and performance analysis. Performance levels outside standards are highlighted for easy identification and drill-down reporting is available to uncover root causes.

Billing and Collection Key Indicator Report
Accounts receivable, denial, collection rate and other measures of financial performance.

Practice Management Key Indicator Report
Visits, capacity, cancellations and other important data illustrating operational performance.